Incident manegment process at Catholic University of America Essay

Incident manegment process at Catholic University of America - Essay Example This could include the use of a service desk which acts as a link between the end users and the technical staff diagnosing the incident. The service desk updates the users on the progress of issue being resolved. Incident Management Cycle Incident life cycle involves discovery and listing, grouping and preliminary intervention, inspection and analysis, solution and revival, incident closure, incident ownership, follow up and evaluation, tracking and communication. To avoid IT business disruptions as a result of system failures, it is important to plan and implement programs to optimize IT service management. This begins with the analysis and alignment of the current and future business requirements and appropriate IT services provided. More serious incidents must be given precedence/priority where there are a number of incidents to be dealt with at the same time, where the user must be consulted and reference made to the Service Level Agreement (SLA). To prioritize, urgency and impac t of the incident to the user and the business must be evaluated (Office of Government Commerce 31). An incident that may not be resolved by first line support staff should be escalated to more expertise or authority. This could be either functional (horizontal) or Hierarchical (vertical) escalation. 1. Listing of Accepted Incidents Any section of the IT infrastructure may cause incidents to happen including computer operations, networking, service desk itself, procedures etc but these are usually reported by users. Detection systems can however be used to trap events taking place with the IT infrastructure. Incident management is related to other processes such as configuration management, problem management, change management, service level management, availability management, and capacity management (Office of Government Commerce 33). 2. Incident Grouping and Preliminary Intervention This involves grouping the incidents in some identified criteria. Services related to the inciden t are identified with due regard to the SLA. A support group is selected if support staff cannot resolve the incident issue; a support group is determined as part of functional escalation and based on incident categorization. An aspect of timelines here is critical involving informing the affected business user about the estimated amount of time expected to resolve the issue, with due updates on progress also provided. Incidents are also matched to determine whether similar ones occurred previously, thus helping on diagnosis and solution turnaround. 3. Solution and Revival Following an incident resolution, a record is made in the system for a Request for Change (RFC) submission to change management where necessary or/and appropriate. The RFC should usually lead to a solution (Office of Government Commerce 35). 4. Closure With a solution in place, the incident is routed back to the service desk by the support group. Service desk then informs the user to check if indeed the incident h as been resolved thereby closing the incident and incident record updated to show final category and priority, affected users and components which have been identified as causes of the incident. If user is not comfortable with the solution, the process can be reinitiated at the appropriate stage. 5. Incident Monitoring and Evaluation Service desk

Interview with Dr. Michael Winters Essay Example | Topics and Well Written Essays - 1000 words

Interview with Dr. Michael Winters - Essay Example As a licensed practitioner of and a firm believer in the merits of logotherapy, the search for and discovery of meaning plays a significant role in Dr. Winters' professional, clinical, teaching, and research activities.The search for meaning has had a strong basis in Dr. Winters' background, as reflected by his two choices for a college major: Theater or Psychology. Broadway's loss was psychology's gain, as he found the search for meaning more lucrative and challenging than, in a sense, its interpretation. After undergraduate and Masteral studies at Purdue, he went to Tennessee for his doctorate at the University of Memphis in 1991.However, it was not until two years ago (in 2005) that he embraced logotherapy, which is based on Frankl's insights on the beneficial psychological effects of the search for and discovery of meaning in human experience (Frankl, 1984/19871998). Frankl has had a substantial impact on Dr. Winters' life and profession, and logotherapy research has become a hug e part of his academic and clinical practice. As a counseling strategy, he uses logotherapy, which fits with the question that he asks every time he faces any of his clients: "how do I help this person to help him/herself move forward" (Winters, 2007)Dr. Winters' extensive experience, however, does not limit his counseling strategy to logotherapy. ... Among college students, though, Dr. Winters addresses more faith-based issues in search of solutions. Dr. Winters is also an expert on clinical depression, and a considerable amount of time was spent during the interview discussing this topic. We started by discussing the symptoms, which are primarily anxiety, pessimism, and lethargy. When asked what the causes of depression are, he paused for several seconds before answering: "anything". Depression is a chemical reaction that affects the mind, and this can be triggered by anxieties over relationships (romantic or otherwise), emotional or physical or psychological trauma. Among young people, common triggers of depression are issues with parents, relationships, or friends, or the search for and development of individual identity. If there is what he could call a master variable that helps one to avoid depression, it is the value of social networking. He noted from his clinical and professional experience that people who know how to get the most out of their social relationships with family, friends, and a special other are farthest away from depression. I guess that an important consideration here is the sense of security that a person feels, allowing him/her to maintain their identity in social relationships, free of false expectations and desires to be what they are not. As Dr. Winters shares with his clients, if they are not happy and truly getting their needs in their relationships, then they should either end it or fix it, working on the issues unless there is violence. He encourages his clients in a depression to move beyond a definition of love that is based on what they could get out of a relationship to one

Research part 2 Paper Example | Topics and Well Written Essays - 1250 words

Part 2 - Research Paper Example On the other hand, wireless communication involves conversion of data into electromagnetic waves for transmission and it is converted back to its original form as it gets to the receiver. There has been a debate on the most superior communication medium between fiber optic cable and wireless communication. Various technological gadgets such as Blackberries and Smart phones are designed to connect to wireless mode of data transfer. This mode has also enabled stores, business enterprises and other organizations to provide free access to the internet without hooking wire to every computer or laptop. However, as Wright and Reynders, (42) explains, some wireless services do not work in some cities. This leads to the preference for the fiber optic cables which are also believed to higher maximum speeds especially when networks become congested. In most parts of the world, communication systems are increasingly adopting the use of both wireless and fiber optic cable transmissions. This rese arch paper will examine the similarities and differences between these modes of data transmission in order to determine how well or not each suits specific situations. In wireless communications, a radio channel may be used; however, it is susceptible to noise interference (Varaiya 315). These interferences include blockage and multi paths which change over time due to user movements. This affects the range, data rate and reliability of wireless links. Hence, the biggest challenge with wireless communication is that an environment is a factor in transmission. For instance, an indoor user may experience higher data rates which is reliable than an outside user who is exposed to certain environmental conditions like water vapor and oxygen. Tall building and other atmospheric absorption between the transmitting and receiving antennas may also affect wireless transmission. Wireless systems use atmosphere as their transmission medium which is enabled through radio signals. The received si gnal may also experience interference from other users in the same frequency band. Other components like path loss determine how the average received signal power decreases with distance between transmitter and receiver. Wireless medium is also prone to signal attenuation resulting from obstruction from trees and other tall objects. Wide area wireless data services provide low to high data rate services. This depends on the coverage of a few base stations mounted on towers, rooftops which are transmitting at high power to enable signal transmission and delivery from the sender to the intended receiver (Subramanian, Timothy and Rani 81). This is enabled by a link that carries data between two physical systems. Wireless transmission purely relies on transmitters, receivers, base stations or any medium depending on the technology that relays the IP data across the network. Currently, wireless networks can handle limited speed due to various factors involved in during transmission. Radi o signals running on frequencies up to 2 GHz other wireless networks can support 70 Mbps data speed. In addition, in wireless networks, transmission is via three or more routes, one of it being a line of sight transmission. Transmission is impaired by free space loss where wireless communication signal disperses with distance. Wireless networks utilize code division multiple access where several

Nano tecnolgy Research Paper Example | Topics and Well Written Essays - 5000 words

Nano tecnolgy - Research Paper Example Theoretically, the ability to construct multiple devices that maintain components of nano-scale would make it feasible to install, literally, billions of different minute-size transistors onto only a single chip that are able to operate at gigahertz frequencies (Drexler). Such chips represent the physical technology of nano-tech that have the capability of producing valuable information machinery. It was in the early 2000s that the functionality and opportunities of nanotechnology came into the forefront of the scientific community consciousness. In the year 2000, American President Bill Clinton enacted the National Nanotechnology Initiative which provided federal funding for nanotechnology research and development. This funding represented a $422 million budget allocated toward this research, illustrating a massive 56 percent funding increase from 1999 (Roukes 2002). This prompted the launch of 30 different nanotechnology research centres in the United States and prompted the development of inter-disciplinary teams to teach and develop nanotechnologies in universities (Roukes). Today, this nano-mania has spread beyond the United States with the European Union committing to a â‚ ¬100 billion investment through the year 2020 (Nanowerk 2012) and Japan investing 750 million USD to facilitate advancement in nanotechnology (The Daily Star 2012). Nanotechnology, theoretically, maintains many different opportunities in multiple domains of knowledge and science. Research is being conducted to utilise nanotechnology in the production of solar cells (for solar energy), to construct what are referred to as nano-pillars designed to contest the rising costs of Silicon commonly utilised in solar energy research. Nano-pillars consist of various nanostructures that are combined together in a lattice formation that is much more efficient in capturing solar light as compared to silicon (Heng 2011). Nanotechnology is also emerging in the medical field for more efficient drug

Cross Cultural Management as a Form of a Business Environment Term Paper

Cross Cultural Management as a Form of a Business Environment - Term Paper Example In the current years, there has been a vast increase in globalization and this has created responsiveness of the necessity for managers to be responsive to the cultural aspects of decision- making. Even though these cross-cultural differences are a way of helping embrace the diverse notions from different places they also act as a downfall for many mergers in business (Lane 67). The mergers and acquisitions activity as an aspect of business strategy in finance and management that deals with the integration of different businesses and comparable entities that can be of help to a corporation to develop its sector or location, without the creation of any subsidiary (Tjosvold 56). The corporate that is more sensitive to cultural differences in any of the cross-cultural environments are in a better form and well equipped to make better decisions. The managers who are well familiarized with cross-cultural management techniques enable smoother workplace relationships. In current years, there has been a rapid increase in globalization and diversity in the workplace and due to this cross-cultural management has become an extremely vital part of the organizational life. The many human races come with different backgrounds. This clearly states the way of doing things in one culture may not be the same way that things are done in the other cultures; also whatever is regarded as good in another culture may be disadvantageous in another (Lane 77). With all the many cultures that exist in the world, the question that arises is how many adaptations are needed for effective international business relationships. With the different use of time by the two mergers, there can be an introduction to cyclic time which shall encourage a certain degree of synchronization of schedules and targets. Employees can begin understanding other people’s cultures and also trying to learn foreign tongues and cultivating empathy with the views of others (Lewis 113) The human resource in the cross-cultural companies should be well  experienced with multinational relations so that they can be capable of choosing the right people for each of the departments.  

Discussing the ancient hebrews and AT LEAST one other ancient culture Essay

Discussing the ancient hebrews and AT LEAST one other ancient culture - Essay Example This paper focuses mainly on the creation stories of the Hebrews, and compares it to the creation stories of the Greeks and Egyptians. The creation stories of these cultures are discussed and analyzed from their different historical contexts. The Hebrew culture is one of the major ancient cultures in the world. The early history of the Hebrews is recounted in the Bible in the form of patriarchal legends about Abraham, Isaac, and Jacob. These are considered the descendants of the Hebrew people. Nonetheless, the 12 sons of Jacob are considered the ancestors of the 12 tribes of Israel (see Genesis 29:31-30:24 and 35:16-18 and Exodus 1:1-7). The Hebrew Bible, which is the Old Testament comprises different Hebrew texts, which were collected and assembled by major Jewish scholars between the seventh to tenth centuries A.D. These were collected from codices and scrolls. Nonetheless, the old testament comprises two major creation stories of the Hebrew people. This is quite normal, as it is n ot a strange thing for one culture to have different accounts of creation stories. The two creation stories of the Hebrews are entirely different, and these are recounted differently. The creation story of the Hebrews is from Genesis 2:4 to 3:24 of the Hebrew Bible or the Old Testament. Different extensive analyses of the style and content of the Bible has led to the conviction that the first creation story in the Bible might have been written about the tenth Century B.C. This was around the time of the reign of King Solomon. During this period, the nation of Israel was strong and stable. On the other hand, the creation story of Genesis 1:1 to Genesis 2:3 was written three to four centuries later and under different circumstances2. The author of the creation story of Genesis 2:4 to 3:24 is known to scholars as "J.† There is no clarity whether the same author wrote all the two creation stories or whether it was two different authors, including J and P. Nonetheless, â€Å"Jâ₠¬  is considered the most primitive or rural author of the creation stories of the Hebrews. In addition, the exact characteristic of â€Å"J† is not well known by the Bible scholars. While some think that J might have been a poet, others consider J to have been a priest. It is also thought that J was probably recording his or her people's oral traditions in written form. Therefore, lack of clarity of the author of the Hebrew creation stories is quite a challenge. Similarly, since Hebrews have two different accounts of creation stories, people might find it challenging or confusion to believe both the creation stories. As the stories of creation of the Ancient Hebrews addressed the creation of human beings and the earth, other Ancient cultures too had creation stories, which addressed the origin of various phenomena, including humans and the earth, among others. First, the â€Å"Pericles' Funeral Oration† written by Thucydides can be considered a form of creation story among the Ancient Greek. Although this does not explain the origin of earth or humans, it qualifies as a creation story, as it explains the rebuilding of Athens after a major war with Persia, which had devastated the country, as well as the people therein, including the effects of a major plaque that killed many Athenians. Nonetheless, this is a historical account, which is however important in explaining how Athens got itself back together after a devastating situation. The

Learning and Memory Essay Example | Topics and Well Written Essays - 500 words

Learning and Memory - Essay Example Thus, depending upon the length of the material, I was able to devote reading 1-3 chapters per week considering that there are other materials in the other subjects to study for. Before moving on the next week, I reviewed the week’s material so this can facilitate retention. There are times when I had reviewed the materials only once; but frequently, I had reviewed them more than twice because I learned in this course that information can be easily recalled if it is rehearsed more often. I consider this class as different from other classes, so it required me to study differently. I find this class difficult; but, I did not waver. I modified my pattern of studying to include a daily regimen of reading and mnemonics which is not usual in my other classes. It required me to be more reflective and understanding that is to understand the facets of the human brain. I have learned that long term potentiation â€Å"is the process by which synchronous firing of neurons  makes those  neurons  more inclined to fire together in the future† (Human-memory.net). I learned that when we are learning every now and then, the more it will be easier for the brain to function its cognitive processes since the neurons will be more activated thus giving off academic results for students. It is learned that the brain areas of the â€Å"thalamus and the frontal lobe† (Human-memory.net) are responsible for the process of laying down a memory. Once one wanted to recall the information–supposing that it has retained and processed in the long-term memory–for a test or some homework, the Hippocampus is involved. â€Å"Although the exact way in which these pieces are identified and recalled later remains largely unknown† (Human-memory.net). If the information has been encoded semantically, then it can be consolidated into a long term memory; however, if it has